Because rugcult rugs are custom-made and hand-tufted to order, our return policy reflects the bespoke nature of our products. Please read carefully before ordering.

Custom & made-to-order rugs
As each rug is produced specifically to your design, size, colour, and specification, custom and made-to-order pieces are non-returnable and non-refundable unless they arrive damaged or defective, or differ materially from the approved design.

Damaged or defective items
If your rug arrives damaged, defective, or not as per the approved design, please contact us within 4 days of delivery with:
– Your order details
– Clear photographs of the issue
– A description of the problem

We will review your claim and, where valid, arrange a **repair, replacement, or resolution** as appropriate. 

Samples
Sample charges (where applicable) are non-refundable, as samples are produced or dispatched specifically for your evaluation.

Approval before production
To avoid any issues, we share a design proof and/or physical sample for your approval before full production begins. We encourage all buyers to review and confirm these carefully, as production proceeds on the basis of your approval.

Cancellations
Orders may be cancelled only **before production begins**. Once your rug has entered production, cancellation may not be possible as materials and artisan work will have been committed.

How to raise a return or claim
Email rugcultexports@gmail.com or WhatsApp +91 9910414146 with your order details and photographs, and our team will guide you through the process.