rugcult (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights.

Who we are
This website, rugcultexports.com, is operated by Velvee Exports, based in Noida, India. For any privacy questions, contact rugcultexports@gmail.com.

Information we collect
When you contact us, request our catalogue, or make an enquiry, we may collect:
– Your name
– Email address
– Phone / WhatsApp number
– Country / location
– Business type and any project details you choose to share

We may also collect basic technical data (such as browser type and pages visited) automatically through cookies and analytics tools to improve our website.

How we use your information
We use your information to:
– Respond to your enquiries and provide quotes
– Send our catalogue and requested information
– Process and fulfil orders
– Communicate about your project or order
– Improve our website and services
– Send occasional updates about our products, where you’ve agreed to receive them

Sharing your information
We do not sell or rent your personal information. We may share it only with trusted third parties who help us operate — such as shipping and courier partners, payment providers, or IT services — and only as needed to serve you. We may also disclose information where required by law.

Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use the site. You can control or disable cookies through your browser settings.

Data retention
We keep your personal information only as long as necessary to fulfil the purposes described here, or as required by law.

Your rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data, or to withdraw consent to marketing. To exercise any of these, email rugcultexports@gmail.com and we’ll respond promptly.

International visitors
As we serve customers worldwide, your information may be processed in India, where we are based. By using our site and contacting us, you consent to this.

Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.

Contact
For any privacy-related questions, email rugcultexports@gmail.com or WhatsApp +91 9910414146.